Budget Car and Truck Rental Southern Cross Station

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Reviews of Budget Car and Truck Rental Southern Cross Station

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  chvy __ Added February 28, 2023

  ★ ★ ★ ★ ☆
  If you are new to Melbourne it requires a bit of getting used to for a seamless transaction in this venue :) It requires a little 'journey' to pick up/drop off the car at the designated parking bay in the busy Southern Cross station/terminal. But once you know how things work it's becomes so accessible! I would use it again in my next trip to Melbourne. They offer zero liability insurance as well, not all Budget shops offer this option (most of them offers reduced excess of ~$650).
  Caution, the shop can be very busy with lots of tourists who don't speak English fluently so you may need to wait in the queue for a while.
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  sushanth patel Added February 26, 2023

  ★ ☆ ☆ ☆ ☆
  There was a Chinese guy when we went to book a car. He was very rude and did not provide any help. Worst customer service. I just want to tell everyone that before going here please check with europcar or thrifty which is right next to this place. Guys if u dnt get rid of that rude Chinese guy he s gonna get ua company bankrupt.
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  Phoebe Collibee Added February 20, 2023

  ★ ☆ ☆ ☆ ☆
  Would honestly rather walk the great ocean road than deal with the poor customer service here. Honestly, I cannot fathom a worse experience. Definitely do not use this car rental. Europcar is a far better solution.
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  Jackson Dominic Added February 17, 2023

  ★ ★ ☆ ☆ ☆
  Paying extra for the location but not the service. Had to wait for an hour to pick up the car. Poor management.
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  Austrade 247 Added February 09, 2023

  ★ ★ ☆ ☆ ☆
  A peice of a4 paper sticky taped on the glass that reads "budget customers go next door to Avis" walked by 3 times over the course of the week and the sign was there all the time. Shows the level of professionalism.
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  Sang Jun Yim Added June 04, 2018

  ★ ★ ★ ★ ☆
  If you are new to Melbourne it requires a bit of getting used to for a seamless transaction in this venue :) It requires a little 'journey' to pick up/drop off the car at the designated parking bay in the busy Southern Cross station/terminal. But once you know how things work it's becomes so accessible! I would use it again in my next trip to Melbourne. They offer zero liability insurance as well, not all Budget shops offer this option (most of them offers reduced excess of ~$650).
  Caution, the shop can be very busy with lots of tourists who don't speak English fluently so you may need to wait in the queue for a while.
•  

  Dave Grimes Added July 06, 2017

  ★ ☆ ☆ ☆ ☆
  Shocking service. Will not answer telephone. Avoid at all costs.

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